Terms and Conditions

Ordering Information
To place an order, choose one of the following methods:
·         Enter your order directly on the Internet. We provide a “shopping cart” to allow you to select products as you browse our website. When checking out, the bank provides a secure SSL session to protect your privacy including credit card information; we do not handle personally anyone data of the credit card. If you prefer to select items directly from a list of all items, simply go directly to the Checkout and select your items there.
·         For international orders, send your order’s request to [email protected] and we will provide you with a complete estimate, including cost of the products, shipping cost to your country of destination if available, and a payment form to be fulfilled, signed and emailed back, acknowledging all prices and sales conditions. 
For detailed product information, please check our website first. If you cannot find what you’re looking for, contact us.
If you prefer to browse our list of products off-line or want to share it with a friend, we have a Printable Price List for you. This is basically the same thing as our printed catalog, but this online copy is completely up-to-date.
We do not sell our customer list, so rest assured that your privacy is protected at Scilabs Nutrition.
If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Scilabs Nutrition does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Scilabs Nutrition only with involvement of a parent or guardian. Scilabs Nutrition reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
By entering your order directly on the Internet, we provide a “shopping cart” to allow you to select products as you browse our website. When checking out, the bank provides a secure SSL session to protect your privacy including credit card information; we do not handle personally anyone data of the credit card. If you prefer to select items directly from a list of all items, simply go directly to the Checkout and select your items there.
 We do not and will not share your information with any other company.
Payment Options
We accept the following credit cards:
·        Visa
·        Master Card
·        Discover
·     American Express
 C.O.D. is not available.
Shipping Options
We ship most orders within 1 business day, 48-72 hours can be too.
·         Domestic orders are shipped now by FedEx Ground/FedEx Home Delivery for items exceeding certain measures (w.e big containers such as proteins or weight gainers), and Fedex Express 2nd day air for small items, such as Thermo Shock, Terminal Shock, Intrashock, Test-A Shock. FedEx does not deliver to P.O. boxes so you must either list a valid street address with your order. Fedex Express 2nd day air is included for free for any order that qualifies in size and quantities for either Fedex Envelope and/or Fedex Pack. Fedex Express 2nd day air service counts strictly business days and does not deliver on Saturday or Sunday (for example, an order shipped out on thursday should arrive by monday of the following week. An order shipped out on Friday should arrive on Tuesday the following week).
Examples of quantities that could fit inside a Fedex Envelope are:
– Up to 4 Thermo-shock
– Up to 2 Test-A Shock
Examples of quantities that could fit inside a Fedex Pack are:
– Up to 6 Terminal Shock
– Up to 3 IntraShock pro
– Up to 8 Test-A Shock
– Up to 10 Thermo Shock. 
Some combiations of these items could fit a Fedex pack as well and qualify for this free service as well. If they do not fit, we will use Fedex Ground or Home delivery with a box that fits the size of the order. Fedex Ground / Home delivery has an estimate delivery time of 2-5 business days depending on the state of destination. All orders are being currently shipped from Florida. 
·         For destinations within the 48 contiguous United States which can be sent by FedEx Express 2nd day air or Home Delivery service, orders ship free of shipping cost. Fedex 2nd day air service is restricted to orders that do not exceed Fedex Padded Pack or Fedex Envelope (normally, a Fedex padded pack fits up to 6 Terminal Shock, 4 IntraShock pro, 10 ThermoShock or 8 Test-A Shock). Over sized items, such as proteins, gainers, or orders that contains any oversize item in combination with other small items, will ship for free as well, but via Fedex Ground / Fedex Home Delivery with an estimate of 2-5 business days depending on the shipping distance. 
·         We do NOT request or require a signature for FedEx deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your FedEx driver’s discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label.
·         FedEx does not deliver on weekends or holidayss. Our Fedex Home Delivery shipping service does not offer deliveries on Saturdays with extra cost. Do not include these days when estimating your expected delivery date.
·         There is no guarantee that your order will go out the day you order. If you are placing the order after 12:00 noon EST (9:00 AM PST), it is likely your order will be shipped the following business day, although we try to ship same day most orders received up to 3:00 PM EST that day.
·         For destinations in Alaska, Hawaii, and APO/FPO locations, you pay shipping charges based on the weight of the package (minimum of $7.95). Packages to these destinations are shipped via the US Postal Service’s Priority Mail. Before placing your order, please contact us at [email protected] and we will work the details out for you.
·         For military locations (APO/FPO), in addition to the delivery time that it takes us to get it to the APO or FPO (two or three days), you will have to wait on the military then delivering the package to you. This could be days or weeks. We cannot help speed up this process. Sorry. When indicating your shipping address, “APO” or “FPO” will be your “City”; “AA”, “AE” or “AP” will be your “State” and your ZIP Code will begin with either 09, 34 or 96. Leave the “Country” as United States. You will be presented with your Priority Mail shipping charge when you Checkout or check your shopping cart.
·         We will charge you a $11 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer’s error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number, you will be charged the $11 fee since the shipping company will charge us a fee for this correction. Scilabs Nutrition cannot be held responsible for wrongfully entered or incorrect addresses. We will use as shipping address the one provided by the customer as SHIPPING ADDRESS, unless other instructions are received via E-mail through [email protected] before confirmation than the order has been shipped. If we manage to stop and re-route the shipment as stated above, the mentioned $11 fee will be charged. If the shipping company cant deliver the order due to a wrong or incorrect address, undeliverable address, unknown recipient or any other cause at their discretion and the package is returned to us, customer will be responsible of the outbound shipping charges, plus the returning charges plus a 20% restocking fee. Scilabs Nutrition will reimburse the balance to the original method of payment. No full refunds will be issue to returned orders unless Scilabs nutrition determines that the cause of the return was our responsibility. 


For shipments to all other countries, the following rules and restrictions apply:

·         Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
·         If the package is seized, rejected or returned by Customs in the country of destination or any other point out of the United States of America for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges in both directions (back and forth) and a 20% restocking fee. While outgoing shipping charges are normally around $30 for most international Fedex Express flat rate packets, incoming shipping charges are calculated with different rates and they can be easily up to $120 for returning the package, so in most cases even if the packet is returned, the total combined charges wont make possible for us to issue a refund to you. 
·         Prepayment is required. Payment must be by credit card. We are updating our system with new countries as we calculate shipping cost and availability within our Fedex Express International  account. Some countries are not suitable for Fedex Express International service but they can be served via USPS (United States Postal Service – International Priority Mail). Please keep checking us out if your country is not yet available for shipping and which shipping method is available, if any, for your region. 
·         You pay shipping charges based on the weight of the package and the destination. The standard shipping charges does not apply to international orders. Shipping by air to most other countries can be very expensive. Shipping charges alone are sometimes 50% to 100% of the total cost of the products. Obviously, small bottles are cheaper to ship than and protein powders, so for most international destinations, we will not ship large items such as proteins or weight gainers – In order to receive a custom quote for your order including large items, please send us an email to [email protected] and we will calculate shipping cost accuratelyImportant: If you write to us or order from us, but do not receive a reply back from us, then there is most likely some problem with your email address. We have received many email messages that we reply to, but – for whatever reason – the message can not make it through. We have no other way way to contact you, so please make sure your email delivery is working properly and that you have given us a correct email address before complaining that we are not replying. In any case where you do not hear back from us, please send us an email at [email protected]
·         You can add items to your shopping cart which displays the total and you can see the shipping charges prior to sending the order to us. We reserve the right to insure the package. You will not incur an additional charge for insurance above what is presented through the online ordering process. We believe our online order form to be accurate in computing shipping charges, but we will not be held responsible for errors in the shipping charge calculation. If we find it to be incorrect after receiving your order, we reserve the right to correct the charge and inform you by email.
·         Please allow 2 weeks for delivery by International Airmail. IMPORTANT: This does not include any time that your country’s Customs office may hold the package which happens frequently. If you have not received your package after the allowed period, check with your Customs office (if possible) to track it down. There is nothing we can do to speed up this process. 
·         With Federal Express International Economy shipping service, you will be emailed a URL that can be used to track your shipment.
·         You are responsible for any duties or taxes that may apply. We do not collect any duties or taxes from you and do not know how much they will cost you. Check with your own country. We report the exact amount of the sale on the Customs form. Please do not ask us to claim less than the actual sale amount.
·         For a description of the package contents on the Customs form, we claim “Food supplements – for personal use only”. Please do not ask us to claim a “gift” or other incorrect description.
·         Some countries allow for importation of otherwise disallowed products “for personal use only”, but not for resale.
·         All prices are listed in US currency. If you want to determine how much that is equivalent to in your country’s currency, you can use a Currency converter.
·         We reserve the right to decline an order for any reason
Sales Tax
Many nutritional products are currently non-taxable in both states; however, some products are taxable. For example, products that are considered candy or snack products are taxable. In addition, items such as books, magazines, videos, workout gear and devices, and clothing are currently taxable.International customers may be subjected to taxes payable to your own country upon receiving the package, but we do not collect nor know what the amount of these taxes are. Check with your country’s tax authority.
Damages and Shortages
Merchandise damaged during shipping or shortages (missing items) must be reported to Scilabs Nutrition within 24 hours of receipt. Scilabs Nutrition will then either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise. Scilabs Nutrition will contact the shipping company for visual inspection of the merchandise and box. Scilabs Nutrition will then either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise.
You must contact us for a return authorization number prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. A valid return authorization number must be on the shipping label or we will refuse the package. Full credit will be issued for unopened merchandise returned within 14 days of your receipt of shipment. A 25% restocking fee will be applied to returns after 14 days. No product returns will be accepted after 30 days. 
On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it. Please contact us so we can exchange it for the correct item.
FedEx charge shippers for the return of undeliverable packages, including – but not limited to – refused packages and those where three delivery attempts were unsuccessful. If your package is returned to us for any of these reasons, you will be responsible for Scilabs Nutrition’s actual cost to ship the package and the return charges.
December 2020 – COVID-19 UPDATE: Due to the ongoing global pandemic situation and in order to preserve the safety of our employees, collaborators, shipping carriers and other parties involved, until further notice we wont be accepting as a general rule any returns / refunds including non-opened merchandise. Please make sure that you read this TERMS AND CONDITIONS before placing your order or contact us in advance for options
Back Orders
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this case, we will mark the product “out of stock” on our website. If any product is not in stock for an order, we will hold off shipment of your entire order until all products are available. You should place a separate order containing only in-stock products to have it processed immediately.
Legal Notices
 Any litigation, dispute, or other claim which may arise from the purchase, sale, advice, use or involvement with Scilabs Nutrition shall be settled in accordance with the laws of the United States of America and particularly the State of Florida and shall be heard and venued in the County of Collier.
These policies are subject to change at any time without notice.